TERMS & CONDITIONS — LUXE & LEASH
Last Updated: September 2026
These Terms & Conditions apply to the use of the Luxe & Leash website, the purchase of products through our online store, and services provided by Luxe & Leash Parlour trading as Luxe & Leash Grooming Studio, Luxe & Leash Boutique and Max & Luna.
By using this website, placing an order, making a booking or purchasing our products or services, you agree to these Terms & Conditions.
1. About Luxe & Leash
Luxe & Leash is an Australian small business based in Wyndham Vale, Victoria.
Our services and products may include professional dog grooming, pet treats, toys and accessories, lifestyle and gift products, home fragrance products, educational programs and other products or services offered from time to time.
2. Website Information
We make reasonable efforts to ensure that information, descriptions, photographs, pricing and availability displayed on our website are accurate.
Colours, appearance, size and other characteristics may vary slightly from photographs due to lighting, screens, manufacturing variations or the natural characteristics of a product.
We reserve the right to correct errors or update information where necessary.
3. Prices & Payment
All prices are displayed in Australian dollars (AUD).
Payment must be made using one of the payment methods available at checkout or otherwise agreed with Luxe & Leash.
Online orders are not confirmed until payment has been successfully processed.
Prices, promotions and product availability may change from time to time.
4. Product Availability
Products are subject to availability.
If an item becomes unavailable after an order has been placed, we will contact you and offer an appropriate solution, which may include an alternative product, waiting for new stock, or a refund for the unavailable item.
5. Pre-Orders
Products identified as Pre-Order are not currently available for immediate dispatch.
Estimated arrival or dispatch periods are estimates only and may be affected by suppliers, freight, customs or other circumstances outside our reasonable control.
We will dispatch pre-order products as soon as reasonably practicable after stock becomes available.
If an order contains both available and pre-order products, the available products may be held and shipped together with the pre-order item unless otherwise arranged.
Your rights under the Australian Consumer Law are not affected by these terms.
6. Shipping & Delivery
Orders will be shipped to the delivery address supplied by the customer.
Customers are responsible for ensuring their delivery details are accurate before completing an order.
Delivery times are estimates and may vary depending on destination, carrier delays and circumstances outside our reasonable control.
Any applicable delivery charges will be displayed during checkout before payment is completed.
7. Returns, Refunds & Consumer Guarantees
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, unsafe, significantly different from its description, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.
Change-of-mind returns may be restricted for certain products, particularly opened pet food and treats, used pet products and used home-fragrance products for hygiene and safety reasons.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
8. Pet Treats & Food Products
Pet treats sold by Max & Luna are intended for pets and should be fed appropriately for the individual animal.
Always supervise pets while eating treats and provide access to fresh drinking water.
Treats are complementary foods and are not intended to replace a nutritionally balanced diet unless specifically stated otherwise.
Customers are responsible for checking ingredient information and determining whether a product is appropriate for their pet, particularly where the pet has known allergies, sensitivities or dietary requirements.
9. Pet Toys & Accessories
Dogs and other pets should be supervised when using toys and accessories.
No pet toy is indestructible. Products should be regularly inspected and removed from the pet if damaged, excessively worn or if pieces become loose.
Customers should select products appropriate to their pet's size, strength and behaviour.
10. Natural & Handmade Products
Some Luxe & Leash products are made from natural materials and may vary in colour, shape, texture, markings and finish.
In particular, our natural coconut-shell candles are made using genuine coconut shells. No two shells will be identical.
These natural variations form part of the individual character of the product and are not considered faults.
11. Candle Safety
Candles must always be used responsibly and according to the safety and care instructions supplied with the product.
Never leave a burning candle unattended.
Keep candles away from children, pets, drafts and flammable materials and place them on a stable, heat-resistant surface.
12. Grooming Services
Luxe & Leash Grooming Studio provides grooming services with an emphasis on individual care and animal welfare.
Customers must disclose any relevant information about their dog's behaviour, temperament, bite history, health, skin condition, allergies or other circumstances that may affect the safe provision of grooming services.
The welfare and safety of the dog and groomer take priority during every appointment.
Where a dog becomes excessively distressed, aggressive or unsafe to groom, Luxe & Leash may modify, pause or discontinue the grooming service.
Additional time or work required because of severe matting, coat condition, behaviour or other circumstances may result in additional charges where appropriate.
13. Matted Coats
Severe matting can restrict the grooming options available.
Where brushing or dematting would cause unreasonable discomfort or risk to the dog, a shorter clip may be necessary in the interests of the dog's welfare.
We will take reasonable care during the grooming process; however, severe matting can conceal pre-existing skin irritation, sores or other conditions that may only become visible after the coat is removed.
14. Appointments & Cancellations
Customers should provide reasonable notice if they need to cancel or reschedule a grooming appointment.
Repeated missed appointments or late cancellations may result in Luxe & Leash requiring a booking deposit or declining future bookings.
15. Educational Content
Information provided through our website, social media, workshops, handbooks or other educational materials is general information only.
It is not intended to replace professional veterinary advice. If you have concerns about your pet's health or wellbeing, please seek advice from a qualified veterinarian.
16. Intellectual Property
Unless otherwise stated, the Luxe & Leash name, branding, logos, photographs, written material, educational content and original website content are owned by or licensed to Luxe & Leash.
They may not be reproduced, copied or used commercially without permission.
17. Privacy
Personal information provided to Luxe & Leash will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
Payment information processed by third-party payment providers is also subject to the privacy and security practices of those providers.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or legal requirements.
The current version will be published on this website with the date of the latest update.
19. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.
20. Contact Us
For questions about these Terms & Conditions, an order, product or service, please contact:
Luxe & Leash
Wyndham Vale, Victoria, Australia
Email: luxeandleashgrooming@gmail.com
Phone: 0410 220 602
Website: luxeandleash.com.au