Privacy Policy | Luxe & Leash

Privacy Policy — Luxe & Leash

Last Updated: September 2026

Luxe & Leash (“we”, “our”, “us”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make a grooming enquiry or booking, purchase products, subscribe to communications, or otherwise interact with Luxe & Leash.

This policy applies to Luxe & Leash Grooming Studio, Luxe & Leash Boutique and Max & Luna Boutique/Pawtisserie, operated under Luxe & Leash Parlour.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Telephone number
Billing and delivery address
Information provided when making an enquiry or grooming booking
Information about your dog or pet that is relevant to grooming or the services you request
Order and purchase information
Delivery or collection preferences
Communications you send to us
Reviews, feedback or other information you choose to provide

When you use our website, certain technical information may also be collected automatically, such as your browser type, device information, IP address, pages visited and general website usage information.

2. Payment Information

Online payments may be processed through third-party payment providers available through our website, including providers such as Stripe and PayPal.

Payment providers process your payment information in accordance with their own privacy policies and security practices. Luxe & Leash does not receive or store your complete credit or debit card details when payments are processed through these providers.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery or collection of purchases
Manage grooming enquiries, appointments and customer communications
Provide grooming and other services requested by you
Contact you regarding an order, booking or enquiry
Provide customer support
Process payments and refunds
Maintain appropriate business and transaction records
Improve our products, services and website
Respond to feedback, questions or complaints
Detect or prevent fraudulent or unauthorised activity
Meet applicable legal, accounting and regulatory requirements

Where you have chosen to receive promotional communications, we may also use your contact information to tell you about Luxe & Leash products, services, programs, events or special offers. You may unsubscribe from marketing communications at any time.

4. Information About Your Dog or Pet

For grooming customers, we may collect information about your dog or pet that is reasonably necessary to provide appropriate services.

This may include information such as your pet's name, breed, age, coat condition, temperament, grooming history, behavioural considerations and other information you choose to provide that may assist us in providing grooming services.

We use this information for purposes associated with your pet's grooming, care, appointment history and future bookings.

5. Online Orders and Delivery

When you purchase from Luxe & Leash Boutique or Max & Luna Boutique/Pawtisserie, we collect the information necessary to process and fulfil your order.

This may include your name, contact details, delivery address, products ordered and relevant transaction information.

Information necessary to deliver your order may be provided to postal, courier or delivery providers.

6. Cookies and Website Technology

Our website is hosted using Wix and may use cookies and similar technologies to operate the website, maintain shopping cart and checkout functions, remember preferences, understand website usage and improve the customer experience.

Some cookies may also be used by third-party services integrated with the website.

You may be able to control or disable certain cookies through your browser settings or through cookie preferences provided on the website. Disabling some cookies may affect the operation of certain website features.

7. Third-Party Service Providers

We may use trusted third-party service providers to help operate our business and website.

These may include website hosting and e-commerce providers, payment processors, email or communication services, delivery providers and other technology or business service providers.

We provide these parties only with information reasonably necessary for them to perform the relevant service.

Third-party providers have their own privacy policies and practices, and we encourage you to review those policies where appropriate.

8. Wix

Our website and online store are hosted through Wix. Wix provides the online platform that allows us to display products, receive orders and operate parts of our website and e-commerce services.

Information submitted through our website may therefore be processed or stored using Wix systems and associated service providers.

9. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own account information, passwords and devices.

10. Sharing Your Information

We do not sell your personal information.

We may disclose information where reasonably necessary to operate our business, including to service providers involved in:

Website and e-commerce services
Payment processing
Delivery and postage
Technology and communications
Professional or administrative services

We may also disclose information where required or authorised by law.

11. Marketing Communications

We will only send marketing communications where permitted and where you have provided the relevant consent or otherwise requested such communications.

You can unsubscribe from promotional emails using the unsubscribe option included in the communication or by contacting us directly.

Transactional communications concerning an order, appointment or enquiry are separate from marketing communications and may still be sent where necessary to provide the requested service.

12. Photographs and Social Media

From time to time, Luxe & Leash may photograph grooming results, products or activities for our website or social media.

Where a photograph clearly identifies a customer, we will seek appropriate permission before using it for promotional purposes.

Photographs of pets may be used to showcase grooming work or Luxe & Leash activities where appropriate. If you do not wish your pet to appear in our promotional material, please let us know.

13. Accessing or Correcting Your Information

If you believe personal information we hold about you is inaccurate or needs updating, please contact us.

You may also contact us if you would like to request access to personal information we hold about you. We will respond to reasonable requests subject to any applicable legal requirements or exceptions.

14. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or where retention is required for legal, taxation, accounting or other legitimate business purposes.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

15. Children's Privacy

Our website and online store are intended for use by adults. We do not knowingly seek to collect personal information directly from children through our online store.

16. External Links

Our website may contain links to third-party websites or services.

Luxe & Leash is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

The current version will be published on this page with the date of the latest update.

18. Contact Us

If you have a question about this Privacy Policy or how your personal information is handled, please contact:

Luxe & Leash
Wyndham Vale, Victoria, Australia
Email: luxeandleashgrooming@gmail.com
Phone: 0410 220 602
Website: luxeandleash.com.au

Privacy Policy — Luxe & Leash

Last Updated: September 2026

This policy applies to Luxe & Leash Grooming Studio, Luxe & Leash Boutique and Max & Luna Boutique/Pawtisserie, operated under Luxe & Leash Parlour.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name

Email address

Telephone number

Billing and delivery address

Information provided when making an enquiry or grooming booking

Information about your dog or pet that is relevant to grooming or the services you request

Order and purchase information

Delivery or collection preferences

Communications you send to us

Reviews, feedback or other information you choose to provide

When you use our website, certain technical information may also be collected automatically, such as your browser type, device information, IP address, pages visited and general website usage information.

2. Payment Information

Online payments may be processed through third-party payment providers available through our website, including providers such as Stripe and PayPal.

Payment providers process your payment information in accordance with their own privacy policies and security practices. Luxe & Leash does not receive or store your complete credit or debit card details when payments are processed through these providers.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders

Arrange delivery or collection of purchases

Manage grooming enquiries, appointments and customer communications

Provide grooming and other services requested by you

Contact you regarding an order, booking or enquiry

Provide customer support

Process payments and refunds

Maintain appropriate business and transaction records

Improve our products, services and website

Respond to feedback, questions or complaints

Detect or prevent fraudulent or unauthorised activity

Meet applicable legal, accounting and regulatory requirements

Where you have chosen to receive promotional communications, we may also use your contact information to tell you about Luxe & Leash products, services, programs, events or special offers. You may unsubscribe from marketing communications at any time.

4. Information About Your Dog or Pet

For grooming customers, we may collect information about your dog or pet that is reasonably necessary to provide appropriate services.

This may include information such as your pet's name, breed, age, coat condition, temperament, grooming history, behavioural considerations and other information you choose to provide that may assist us in providing grooming services.

We use this information for purposes associated with your pet's grooming, care, appointment history and future bookings.

5. Online Orders and Delivery

When you purchase from Luxe & Leash Boutique or Max & Luna Boutique/Pawtisserie, we collect the information necessary to process and fulfil your order.

This may include your name, contact details, delivery address, products ordered and relevant transaction information.

Information necessary to deliver your order may be provided to postal, courier or delivery providers.

6. Cookies and Website Technology

Our website is hosted using Wix and may use cookies and similar technologies to operate the website, maintain shopping cart and checkout functions, remember preferences, understand website usage and improve the customer experience.

Some cookies may also be used by third-party services integrated with the website.

You may be able to control or disable certain cookies through your browser settings or through cookie preferences provided on the website. Disabling some cookies may affect the operation of certain website features.

7. Third-Party Service Providers

We may use trusted third-party service providers to help operate our business and website.

These may include website hosting and e-commerce providers, payment processors, email or communication services, delivery providers and other technology or business service providers.

We provide these parties only with information reasonably necessary for them to perform the relevant service.

Third-party providers have their own privacy policies and practices, and we encourage you to review those policies where appropriate.

8. Wix

Our website and online store are hosted through Wix. Wix provides the online platform that allows us to display products, receive orders and operate parts of our website and e-commerce services.

Information submitted through our website may therefore be processed or stored using Wix systems and associated service providers.

9. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own account information, passwords and devices.

10. Sharing Your Information

We do not sell your personal information.

We may disclose information where reasonably necessary to operate our business, including to service providers involved in:

Website and e-commerce services

Payment processing

Delivery and postage

Technology and communications

Professional or administrative services

We may also disclose information where required or authorised by law.

11. Marketing Communications

We will only send marketing communications where permitted and where you have provided the relevant consent or otherwise requested such communications.

You can unsubscribe from promotional emails using the unsubscribe option included in the communication or by contacting us directly.

Transactional communications concerning an order, appointment or enquiry are separate from marketing communications and may still be sent where necessary to provide the requested service.

12. Photographs and Social Media

From time to time, Luxe & Leash may photograph grooming results, products or activities for our website or social media.

Where a photograph clearly identifies a customer, we will seek appropriate permission before using it for promotional purposes.

Photographs of pets may be used to showcase grooming work or Luxe & Leash activities where appropriate. If you do not wish your pet to appear in our promotional material, please let us know.

13. Accessing or Correcting Your Information

If you believe personal information we hold about you is inaccurate or needs updating, please contact us.

You may also contact us if you would like to request access to personal information we hold about you. We will respond to reasonable requests subject to any applicable legal requirements or exceptions.

14. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or where retention is required for legal, taxation, accounting or other legitimate business purposes.

Luxe & Leash
Wyndham Vale, Victoria, Australia
Email: luxeandleashgrooming@gmail.com
Phone: 0410 220 602
Website: luxeandleash.com.au